How You Can
Submit Feedback
We value what you think about our services.
We encourage you to tell us about any feedback, complaints or recommendations for improvements you may have.
Submit Online
Complete the online form
provided below
Speak to a staff member
You can talk to our
staff in person
Write to Us
L1, 246 Glen Osmond Road,
Fullarton SA 5063
What happens next?
We will acknowledge your feedback promptly.
Your feedback will be managed with respect, sensitivity and confidentiality. We only use your information for the reason it was collected – see our Privacy Policy for more information.
If your feedback is a complaint, we will investigate with a view to establishing what action we can take to achieve a suitable outcome.
We will notify you of any action if you have chosen for us to do so.
Other options for submitting feedback
We encourage you to contact us with any feedback in the first instance. If you are unsatisfied with the action we have taken in response to your feedback, you can contact the following:
Aged Care Quality and Safety Commission
🔗 www.agedcarequality.gov.au
1800 951 822
Commonwealth Ombudsman
🔗 www.ombudsman.gov.au
1300 362 072
National Aged Care Advocacy Program
🔗 www.health.gov.au
1800 700 600
Human Rights Commission
🔗 www.humanrights.gov.au
1300 369 711